Complaints Policy

Which-trusted-trader-adw-heating

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the works to ensure everything has been carried out to our usual high standards

In the unlikely event there is anything you are not completely happy with please contact us as soon as you can in order that we can rectify any problems as soon as possible

Either call us on 07902576043

Write to to us at

Dan Woods

t/a ADW HEATING & PLUMBING UK
17 Cheviot Road
Prenton
CH42 6SE

or email us info@adwheating.co.uk

We aim to respond within 3 working days of receiving your complaint and where possible, provide you with a date to remedy any issues raised.

Where we are unable to resolve your compliant using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event that we can not remedy your compliant to your satisfaction you may wish to refer your complaint to them.
If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209